I bought a dress and a cardigan from Reiss which i paid them extra to alter. The alteration was faulty so i had to spend time going back to the store and even driving to the tailors to get it fixed.
After sveral attempts i decided to get my money back as i had wasted so much time trying to get it right. I also had a wedding to attend that weekend so i was desperate to get an outfit to wear.
After much arguing and crying in store the shop assistant finally agreed to refund me the money for the dress, however they would only give me a credit note for the cardigan which cost me £79 as it didn't have a fault.
I wrote them a letter to complain as i was so cross about not getting the full refund. I also wanted compensation for all the time i had waisted trying to get it fixed. They wrote back saying they could not give me my money back and didn't even offer me compensation!